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Knowledge base
General
FAQ
3
Relay Health or Surescripts stopped working
Anti-Virus Exclusions for Practice Partner and Terminal Server
"The Microsoft Script Runtime was not found" When Starting Practice Partner
Getting Started
0
Zetafax
3
Error when opening Zetafax Client "User <USERNAME> is already logged in ..."
Zetafax Client gives an error that it "cannot find USER.ini"
Links to ZetaFax KB
IE
2
Fix the DO YOU WANT TO DISPLAY NONSECURE ITEMS Message in IE
Disable Internet Explorer Enhanced Security (Including Powershell)
Microsoft Office
1
How to Make Microsoft Excel 2010 Open Spreadsheets in Separate Windows
Printers
1
Printers Installed Using the Same Driver and Port on Windows are Grouped as One when Viewed within Devices and Printers
Novabackup
1
How to perform a Direct Restore (Legacy) from the NovaBACKUP client
Practice Partner Fixes
Patient Records
6
The Overdue Orders report when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table
Medication Reconciliation (Med Rec button) just a "flash" then nothing (not working)
Formulary not Downloading After Conversion
When trying to go into Rx in Patient Records getting Mod 4018 Call 7 Code-111 and kicked out after Microsoft updates
Immunization Forms Printing Double
See all 6 articles
E-Rx
6
Turning OFF/ON text messaging patient when you send script
getting errors from one computer try to send or renew E-rx Event viewer shows tons Event ID 490 errors from ESENT
E-Rx notifications Feature text patient
Low Battery warning on Dr. First EPCS Hard Token
Provider is missing NPI
See all 6 articles
Medical Billing
6
How to query Medical Billing for Procedure Information
How to Add a Guarantor in Medical Billing
Practice Partner Medical Billing Ledger Displays ICD9 Only On Some Triad Mapped Diagnosis Codes
How to Import Forms for Insurance, Patient Statements and Encounter Forms
End of day reports
See all 6 articles
Add Ons
2
Adding Patient Education handouts and rebuilding the index
Unable to send messages through Web View
Surescripts
4
Surescripts, Relay Health Eligibility stop working
What causes the ePrescription to sent 99 for the number of refills
Formulary not Downloading
ePrescribing Error after Updates; The Medication You are Trying to Approve Cannot be Approved ...Dr. First
Faircom ODBC
1
ODBC Driver Settings
Encounters
1
Incorrect insurance printing on encounter form
Electronic Claims
3
duplicate file rejection
SUPERVISING PROVIDER FOUND BUT NOT EXPECTED
Error sending Claims quickport error 31 ERRNO 22 returned for file claimpcx
Zoom
2
Zoom crashes and startup may get error CLR20R3
Zoom configuration settings not being retained
Web View
1
IIS Application Pools Only Show 2 Pools - Need 4 for Web View
Total Practice Partner
2
Error applying patch when tring to open Record or Billing
Server Migration - CTree Version
Advanced Features and How To's
Patient Records
2
Search Function in the Lower Right Hand Area of a Patient's Chart
Unable to Create Font - CreateOneFont(a)
Microsoft Windows Server
2
Allow Users to Change Expired Password via Remote Desktop Connection
Windows DNS Not Working on Domain Controller-Works with Forwarders
Microsoft Windows 7
5
Windows could not connect to the Group Policy Client service
Drag and Drop change default action
Internet Explorer 11 Won't Install on Windows 7
Use the System File Checker ( SFC ) tool to repair missing or corrupted system files
Windows 7 – Fixing The Mapped Drive Credentials Problem - Also Works with Windows 10
Microsoft Windows 10
18
How to Install Hyper-V on Windows 10
Manage Hyper-V Integration Services in Windows 10 and Server 2016
Windows Update stuck at 0 percent on Windows 10 or Windows Server 2016
Windows Cannot Access the Specified Device, Path or File. You may not have the Appropriate Permissions to Access the Item
How to set an Ethernet connection as metered on Windows 10 / Server 2016
See all 18 articles
Microsoft Windows General
0
Incentive Programs
MIPS
1
Overview of 2019 MIPS Changes
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