ITNS Helpdesk

FAQ 3

• Relay Health or Surescripts stopped working
• Anti-Virus Exclusions for Practice Partner and Terminal Server
• "The Microsoft Script Runtime was not found" When Starting Practice Partner

Getting Started 0

Zetafax 3

• Error when opening Zetafax Client "User <USERNAME> is already logged in ..."
• Zetafax Client gives an error that it "cannot find USER.ini"
• Links to ZetaFax KB

IE 2

• Fix the DO YOU WANT TO DISPLAY NONSECURE ITEMS Message in IE
• Disable Internet Explorer Enhanced Security (Including Powershell)

Microsoft Office 3

• How to Make Microsoft Excel 2010 Open Spreadsheets in Separate Windows
• Outlook 365 Keeps Popping Up Asking for a Password
• How to Add Auto-Updating Spot Prices to Excel Sheet

Printers 1

• Printers Installed Using the Same Driver and Port on Windows are Grouped as One when Viewed within Devices and Printers

Novabackup 2

• How to perform a Direct Restore (Legacy) from the NovaBACKUP client
• Hoe to Add "Image Backup" to the Home Screen in Novabackup

Patient Records 10

• The Overdue Orders report when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table
• Medication Reconciliation (Med Rec button) just a "flash" then nothing (not working)
• Formulary not Downloading After Conversion
• When trying to go into Rx in Patient Records getting Mod 4018 Call 7 Code-111 and kicked out after Microsoft updates
• Immunization Forms Printing Double

View all 10

E-Rx 7

• Turning OFF/ON text messaging patient when you send script
• getting errors from one computer try to send or renew E-rx Event viewer shows tons Event ID 490 errors from ESENT
• E-Rx notifications Feature text patient
• Low Battery warning on Dr. First EPCS Hard Token
• Provider is missing NPI

View all 7

Medical Billing 7

• How to query Medical Billing for Procedure Information
• How to Add a Guarantor in Medical Billing
• Practice Partner Medical Billing Ledger Displays ICD9 Only On Some Triad Mapped Diagnosis Codes
• How to Import Forms for Insurance, Patient Statements and Encounter Forms
• End of day reports

View all 7

Add Ons 2

• Adding Patient Education handouts and rebuilding the index
• Unable to send messages through Web View

Surescripts 4

• Surescripts, Relay Health Eligibility stop working
• What causes the ePrescription to sent 99 for the number of refills
• Formulary not Downloading
• ePrescribing Error after Updates; The Medication You are Trying to Approve Cannot be Approved ...Dr. First

Faircom ODBC 1

• ODBC Driver Settings

Encounters 1

• Incorrect insurance printing on encounter form

Electronic Claims 3

• duplicate file rejection
• SUPERVISING PROVIDER FOUND BUT NOT EXPECTED
• Error sending Claims quickport error 31 ERRNO 22 returned for file claimpcx

Zoom 2

• Zoom crashes and startup may get error CLR20R3
• Zoom configuration settings not being retained

Web View 1

• IIS Application Pools Only Show 2 Pools - Need 4 for Web View

Total Practice Partner 5

• Error applying patch when tring to open Record or Billing
• Server Migration - CTree Version
• Practice Partner Crashing - Webview Browser Not Installed
• Update Manager Doesn't Have New Updates
• Permissions, Dep and Firewall Settings for Practice Partner

Interfaces 1

• Provider isn't Being Sent in Order Interface Send or Receive

Patient Records 3

• Search Function in the Lower Right Hand Area of a Patient's Chart
• Unable to Create Font - CreateOneFont(a)
• How to Search other Tabs like you do with Progress Notes

Microsoft Windows Server 16

• Allow Users to Change Expired Password via Remote Desktop Connection
• Windows DNS Not Working on Domain Controller-Works with Forwarders
• Remotely Change Networks (Disconnect and Reconnect LAN Remotely)
• How to Remotely Disable then Enable NIC
• The WinRM Service failed to create SPNs

View all 16

Microsoft Windows 7 5

• Windows could not connect to the Group Policy Client service
• Drag and Drop change default action
• Internet Explorer 11 Won't Install on Windows 7
• Use the System File Checker ( SFC ) tool to repair missing or corrupted system files
• Windows 7 – Fixing The Mapped Drive Credentials Problem - Also Works with Windows 10

Microsoft Windows 10 17

• How to Install Hyper-V on Windows 10
• Manage Hyper-V Integration Services in Windows 10 and Server 2016
• Windows Update stuck at 0 percent on Windows 10 or Windows Server 2016
• Desktop Icons: Windows Cannot Access the Specified Device, Path or File. You may not have the Appropriate Permissions to Access the Item
• How to set an Ethernet connection as metered on Windows 10 / Server 2016

View all 17

Microsoft Windows General 20

• You Can't Install Windows on a USB Drive
• How to disable “Show more options” and get the full right-click context menu in Windows 11
• How to Fix Taskbar Not Working in Windows 11
• Disable Firewall Notifications
• Change or Delete System Drive Letter via Registry to Remove Conflict USB or FireWire Drive Letter - Remove Drive Letter to Remove Red X on Mapped Drive in Windows 11

View all 20

VPN 4

• Speed up OpenVPN and get faster speed over its channel
• How do I enable the numeric keypad on HTML5-RDP bookmarks? Sonicwall Numlock not Working
• How to create a Quick Connect VPN shortcut on Windows 11 (or Windows 10)
• Adding Exceptions to SonicWall DPI SSL to Devices on the Network

Virtual Machines and Hypervisors 2

• How to Convert a VMDK to a VHD(X) Virtual Drive from a Novaback VMware Backup
• How to Convert VMware to Hyper-V or Visa Versa

Interfaces 1

• Order Out Interface Keeps Creating New Files (Orders)

MIPS 1

• Overview of 2019 MIPS Changes