Sub Product(s):
Appointment Scheduler - All database types
Related Defect #:
N/A
Problem or Issue:
When printing encounter forms in Appointment Scheduler, an incorrect insurance
is printing. This incorrect insurance is not found on the patient's
account.
Cause:
The cause is an incorrect MRPT record for that patient. Support nor Development
has found a root cause. Please ensure the MRPT record indicates no data damage
(Ctree/Ctree Server Sites)
Software Versions Affected:
Appointment
Scheduler, all versions
Solution:
The solution is to remove the MRPT99 record after verifying there is no data
damage (Ctree/Ctree Server sites). Make a copy of the
MRPT99 table first. Depending on the version of the application, you can
use RAF, Dbviewer, SQL Managment Studio or SQL Plus. You will need to
determine the PTID for the patient (query MRPA99 first). Once you have the
PTID, query MRPT99 for all records associated with the patient's
PTID. Find the wrong record and delete it. Run the encounter form again to
ensure it is printing correctly now. If there is no MRPT record that is incorrect, it
is also possible that the appointment slot itself is the catalyst for the
incorrect insurance printing. The user can also clear the appointment and
re-enter the appointment to correct the issue.