ITNS Helpdesk

Patient Records 10

• The Overdue Orders report when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table
• Medication Reconciliation (Med Rec button) just a "flash" then nothing (not working)
• Formulary not Downloading After Conversion
• When trying to go into Rx in Patient Records getting Mod 4018 Call 7 Code-111 and kicked out after Microsoft updates
• Immunization Forms Printing Double

View all 10

E-Rx 7

• Turning OFF/ON text messaging patient when you send script
• getting errors from one computer try to send or renew E-rx Event viewer shows tons Event ID 490 errors from ESENT
• E-Rx notifications Feature text patient
• Low Battery warning on Dr. First EPCS Hard Token
• Provider is missing NPI

View all 7

Medical Billing 7

• How to query Medical Billing for Procedure Information
• How to Add a Guarantor in Medical Billing
• Practice Partner Medical Billing Ledger Displays ICD9 Only On Some Triad Mapped Diagnosis Codes
• How to Import Forms for Insurance, Patient Statements and Encounter Forms
• End of day reports

View all 7

Add Ons 2

• Adding Patient Education handouts and rebuilding the index
• Unable to send messages through Web View

Surescripts 4

• Surescripts, Relay Health Eligibility stop working
• What causes the ePrescription to sent 99 for the number of refills
• Formulary not Downloading
• ePrescribing Error after Updates; The Medication You are Trying to Approve Cannot be Approved ...Dr. First

Faircom ODBC 1

• ODBC Driver Settings

Encounters 1

• Incorrect insurance printing on encounter form

Electronic Claims 3

• duplicate file rejection
• SUPERVISING PROVIDER FOUND BUT NOT EXPECTED
• Error sending Claims quickport error 31 ERRNO 22 returned for file claimpcx

Zoom 2

• Zoom crashes and startup may get error CLR20R3
• Zoom configuration settings not being retained

Web View 1

• IIS Application Pools Only Show 2 Pools - Need 4 for Web View

Total Practice Partner 5

• Error applying patch when tring to open Record or Billing
• Server Migration - CTree Version
• Practice Partner Crashing - Webview Browser Not Installed
• Update Manager Doesn't Have New Updates
• Permissions, Dep and Firewall Settings for Practice Partner

Interfaces 1

• Provider isn't Being Sent in Order Interface Send or Receive