The Overdue Orders report when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table.

Audience

INTERNAL, VAR & CUSTOMER

Product(s)

Practice Partner, Lytec MD, Medisoft Clinical

Sub Product(s)

Patient Records, Order Entry

Problem or Issue

On the Overdue Orders report, when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table as the ordering provider. If the inactive provider is the last in the table, then it prints blank.

Cause

Incorrect position on the Provider table.

Solution

N/A

Workaround

Change providers from inactive to active when the report is run. Then change the providers back after the report is completed.

Steps to Recreate

Steps:
1 Create three providers ABC, ADM, BBB.
2 As provider ABC create an order that is due today.
3 Edit the provider marking ABC as inactive.
4 Run the Overdue Orders report leaving everything blank.
5 Look at the order you just created in the report.

Note: Orders can be created months even years in advance. If the inactive provider is the last in the PPPROV table the report puts blank in the ordered by field.

Related Defect Number

178707