The Overdue Orders report when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table.
Audience
INTERNAL, VAR & CUSTOMER
Product(s)
Practice Partner, Lytec MD, Medisoft Clinical
Sub Product(s)
Patient Records, Order Entry
Problem or Issue
On the Overdue Orders report, when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table as the ordering provider. If the inactive provider is the last in the table, then it prints blank.
Cause
Incorrect position on the Provider table.
Solution
N/A
Workaround
Change providers from inactive to active when the report is run. Then change the providers back after the report is completed.
Steps to Recreate
Steps:
1 Create three providers ABC, ADM, BBB.
2 As provider ABC create an order that is due today.
3 Edit the provider marking ABC as inactive.
4 Run the Overdue Orders report leaving everything blank.
5 Look at the order you just created in the report.
Note: Orders can be created months even years in advance. If the
inactive provider is the last in the PPPROV table the report puts blank in the
ordered by field.
Related Defect Number
178707