Steps taken:


select * from mrrs where Ref_Direct_Email = 'DISRECTMESSAGEEMAIL.DOMAIN.com '  


that returned 2 results showing the DM email is in 2 Referring sources


He got that from the relayhealth directmessage log (which is in p:\Pppart\logs)


[pid:9276][tid:245]7/28/2021 4:10:45 PM 15901975897605  Error: Unable to save incoming message id 456686b1-3c46-467e-b96d-495c20aff24b and parent id  with header: 

 To:DIRCETMESSAGEEMAIL.direct.emds.com

From:DISRECTMESSAGEEMAIL.DOMAIN.com

CC:

OnBehalfOf: