ITNS Helpdesk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Knowledge base
General
FAQ
3
Relay Health or Surescripts stopped working
Anti-Virus Exclusions for Practice Partner and Terminal Server
"The Microsoft Script Runtime was not found" When Starting Practice Partner
Getting Started
0
Zetafax
3
Error when opening Zetafax Client "User <USERNAME> is already logged in ..."
Zetafax Client gives an error that it "cannot find USER.ini"
Links to ZetaFax KB
IE
2
Fix the DO YOU WANT TO DISPLAY NONSECURE ITEMS Message in IE
Disable Internet Explorer Enhanced Security (Including Powershell)
Microsoft Office
3
How to Make Microsoft Excel 2010 Open Spreadsheets in Separate Windows
Outlook 365 Keeps Popping Up Asking for a Password
How to Add Auto-Updating Spot Prices to Excel Sheet
Printers
1
Printers Installed Using the Same Driver and Port on Windows are Grouped as One when Viewed within Devices and Printers
Novabackup
2
How to perform a Direct Restore (Legacy) from the NovaBACKUP client
Hoe to Add "Image Backup" to the Home Screen in Novabackup
Practice Partner Fixes
Patient Records
10
The Overdue Orders report when a provider that ordered is marked as inactive, the report then prints the next PVID in the ppprov table
Medication Reconciliation (Med Rec button) just a "flash" then nothing (not working)
Formulary not Downloading After Conversion
When trying to go into Rx in Patient Records getting Mod 4018 Call 7 Code-111 and kicked out after Microsoft updates
Immunization Forms Printing Double
View all 10
E-Rx
7
Turning OFF/ON text messaging patient when you send script
getting errors from one computer try to send or renew E-rx Event viewer shows tons Event ID 490 errors from ESENT
E-Rx notifications Feature text patient
Low Battery warning on Dr. First EPCS Hard Token
Provider is missing NPI
View all 7
Medical Billing
7
How to query Medical Billing for Procedure Information
How to Add a Guarantor in Medical Billing
Practice Partner Medical Billing Ledger Displays ICD9 Only On Some Triad Mapped Diagnosis Codes
How to Import Forms for Insurance, Patient Statements and Encounter Forms
End of day reports
View all 7
Add Ons
2
Adding Patient Education handouts and rebuilding the index
Unable to send messages through Web View
Surescripts
4
Surescripts, Relay Health Eligibility stop working
What causes the ePrescription to sent 99 for the number of refills
Formulary not Downloading
ePrescribing Error after Updates; The Medication You are Trying to Approve Cannot be Approved ...Dr. First
Faircom ODBC
1
ODBC Driver Settings
Encounters
1
Incorrect insurance printing on encounter form
Electronic Claims
3
duplicate file rejection
SUPERVISING PROVIDER FOUND BUT NOT EXPECTED
Error sending Claims quickport error 31 ERRNO 22 returned for file claimpcx
Zoom
2
Zoom crashes and startup may get error CLR20R3
Zoom configuration settings not being retained
Web View
1
IIS Application Pools Only Show 2 Pools - Need 4 for Web View
Total Practice Partner
5
Error applying patch when tring to open Record or Billing
Server Migration - CTree Version
Practice Partner Crashing - Webview Browser Not Installed
Update Manager Doesn't Have New Updates
Permissions, Dep and Firewall Settings for Practice Partner
Interfaces
1
Provider isn't Being Sent in Order Interface Send or Receive
Advanced Features and How To's
Patient Records
3
Search Function in the Lower Right Hand Area of a Patient's Chart
Unable to Create Font - CreateOneFont(a)
How to Search other Tabs like you do with Progress Notes
Microsoft Windows Server
16
Allow Users to Change Expired Password via Remote Desktop Connection
Windows DNS Not Working on Domain Controller-Works with Forwarders
Remotely Change Networks (Disconnect and Reconnect LAN Remotely)
How to Remotely Disable then Enable NIC
The WinRM Service failed to create SPNs
View all 16
Microsoft Windows 7
5
Windows could not connect to the Group Policy Client service
Drag and Drop change default action
Internet Explorer 11 Won't Install on Windows 7
Use the System File Checker ( SFC ) tool to repair missing or corrupted system files
Windows 7 – Fixing The Mapped Drive Credentials Problem - Also Works with Windows 10
Microsoft Windows 10
17
How to Install Hyper-V on Windows 10
Manage Hyper-V Integration Services in Windows 10 and Server 2016
Windows Update stuck at 0 percent on Windows 10 or Windows Server 2016
Desktop Icons: Windows Cannot Access the Specified Device, Path or File. You may not have the Appropriate Permissions to Access the Item
How to set an Ethernet connection as metered on Windows 10 / Server 2016
View all 17
Microsoft Windows General
20
You Can't Install Windows on a USB Drive
How to disable “Show more options” and get the full right-click context menu in Windows 11
How to Fix Taskbar Not Working in Windows 11
Disable Firewall Notifications
Change or Delete System Drive Letter via Registry to Remove Conflict USB or FireWire Drive Letter - Remove Drive Letter to Remove Red X on Mapped Drive in Windows 11
View all 20
VPN
4
Speed up OpenVPN and get faster speed over its channel
How do I enable the numeric keypad on HTML5-RDP bookmarks? Sonicwall Numlock not Working
How to create a Quick Connect VPN shortcut on Windows 11 (or Windows 10)
Adding Exceptions to SonicWall DPI SSL to Devices on the Network
Virtual Machines and Hypervisors
2
How to Convert a VMDK to a VHD(X) Virtual Drive from a Novaback VMware Backup
How to Convert VMware to Hyper-V or Visa Versa
Interfaces
1
Order Out Interface Keeps Creating New Files (Orders)
Incentive Programs
MIPS
1
Overview of 2019 MIPS Changes
Help Desk Software
by Freshdesk